1. Chapter 1.General provisions, contact with the shop owner
   1. These Regulations (hereinafter „Rules”) sets out the terms and conditions for the use of the online shop JMP Artisan Perfumes, operating at www. https://jmpperfumes.pl.
   2. The Shop is owned by Jakub Petrynka, entrepreneur conducting business activity under the name JMP Artisan Perfumes with registered office at: Radzikowskiego 106a/64, 31-315 Kraków entered in the Central Registration and Information on Business Activity, NIP: 9-222-959-601, REGON: 384-316-547 (hereinafter „Seller”).
   3. The Seller's contact details are as follows:
      Contact address: Radzikowskiego 106a/64, 31-315 Kraków
      Email address: hello@jmpperfumes.pl
      Phone number: 724-176-775 (for customer service telephone hours, see the Contact section).
      Point of contact for communication with EU Member State authorities, European Commission, Digital Services Board: hello@jmpperfumes.pl. Communication can be conducted in Polish.
2. Chapter 2.Technical requirements
   1. In order to use the Shop it is necessary to have:
      1. computer or other device with a web browser;
      2. Internet access;
      3. active e-mail address.
3. Chapter 3.Personal data
   1. The administrator of the personal data of the Shop's customers is the Seller.
   2. All information about the processing of personal data of customers as well as other persons using the Shop website can be read in the Privacy Policy .
4. Chapter 4.Conclusion of sales contract, customer account
   1. The shop allows the purchase of goods (further „Goods”), made visible on the Shop's website, in two modes:
      1. without registration;
      2. with the creation of an account in the Shop.
      In both cases, in order to place an order, it is necessary to make a selection of the Goods in the Shop, add them to the „Basket” with the appropriate button and continue the ordering procedure by selecting the relevant options (delivery and payment method).
   2. Information about the products in the Shop, i.e. descriptions and prices, constitute an invitation to conclude a sales agreement within the meaning of Article 71 of the Civil Code, in accordance with the terms and conditions of the Rules.
   3. In order to place an order, it is necessary to fill in all the required data in the order form necessary for the execution of the contract and possibly (at the customer's request) also the data for generating a VAT invoice.
   4. If a customer decides to create an account with the Store (hereinafter „Account”), registration is a one-time event and the e-mail address and password selected by the customer are the basis for subsequent login. Details of the provision of the digital Account service by the Seller are available below in the Account Terms and Conditions. After logging in to the Account, the customer has access to his/her order history and does not have to fill in the order form again with his/her personal data for subsequent orders.
   5. The customer can cancel his or her account at any time without incurring any costs. To do so, please send your cancellation to the e-mail address: hello@jmpperfumes.pl.
   6. Confirmation of the order by the customer using the „Buy and pay” button (or any other equivalent wording) means:
      1. making an offer to the Seller to purchase the Goods in accordance with the options selected in the order and in accordance with these Terms and Conditions,
      2. acceptance of the obligation to pay the price of the Goods and the costs of delivery.
   7. To conclude a sales contract (hereinafter „Agreement”) occurs when the Seller accepts the order for fulfilment (acceptance of the customer's offer), of which the Seller informs by e-mail with confirmation of acceptance of the order for fulfilment.
   8. If it is not possible to fulfil the order of the Goods (in whole or in part), the Seller will inform the customer about it - the Contract is not concluded then. At the same time, the Seller shall inform the customer about other options of order processing, e.g. partial processing of the order or waiting for the Seller to replenish the stock. If an order has been previously paid by the customer and it is not possible to fulfil it, the Seller shall immediately refund the customer the payments made (according to the extent of the order cancellation).
   9. The Seller shall provide the customer with a confirmation of the conclusion of the Contract on a durable medium at the latest upon delivery of the Goods.
   10. The shop is not responsible for non-delivery of an order or a delay in its delivery resulting from the customer providing an incomplete / incorrect delivery address or failing to provide other data necessary for the order to be processed.
   11. The Seller reserves the right to suspend the execution of an order in a situation where the customer has provided false data or where the data raises reasonable doubts as to its correctness. In such a case, the Seller (if possible) will attempt to contact the customer to verify the accuracy of the data provided.
5. Chapter 5.Prices and payment methods
   1. The prices of the Goods are quoted in the Polish zloty (PLN) and in gross amounts, i.e. including VAT.
   2. The cost of delivery of the Goods is shown separately in the Shop basket, depending on the delivery method chosen by the customer.
   3. The available payment methods are described on the Shop's website under „Forms of payment” and presented to the customer at the stage of placing the order (in the shopping basket).
   4. The shop offers the following payment methods:
      1. traditional bank transfer to the Seller's account
      2. fast electronic transfer / BLIK / payment with a so-called virtual wallet - via a payment platform:
         • Przelewy24
         • InPost Pay
         • PayPo
         • Przelewy24 Raty
         • Google Pay
         • Apple
         • Pay
      3. payment by card: Visa, Visa Electron, MasterCard, MasterCard Electronic
      4. deferred payment - via the operator indicated at the order stage
   5. If the customer has opted for payment by simple bank transfer, payment for the order should be made within 2 days of its submission. If payment is not made within the aforementioned period, the Contract shall be deemed not to have been concluded. The preceding sentence does not apply if the Seller offers the customer deferred payment/payment in instalments via an external partner.
6. Chapter 6.Delivery of goods
   1. Delivery of the Goods takes place at the customer's choice:
      • via courier service
      • to InPost parcel machines
   2. With the exception of Goods collected by the customer in person, an order is deemed to be fulfilled when the consignment is dispatched to the customer (entrusted to a carrier offering transport services). The exact actual date of delivery is determined by the carrier.
   3. Goods are dispatched by the Seller within 2 working days, unless a different deadline is clearly stated in the product description when the customer places an order. Detailed lead times are given on the Shop's website under the „Lead times” tab.
   4. The Seller normally handles orders within the territory of the Republic of Poland against payment of the costs indicated on the Shop's website under “Delivery time and costs”.
7. Chapter 7.Withdrawal from the contract
   1. A customer who is a consumer or an entrepreneur as referred to in Article 7aa of the Consumer Rights Act (hereinafter „Privileged Entrepreneur”) has a statutory right to withdraw from the contract of sale of the Goods within 14 days of receipt, without giving any reason, subject to the exceptions referred to below.
   2. It is sufficient for the customer to send a statement within the aforementioned deadline to meet the withdrawal deadline:
      • in electronic form to: hello@jmpperfumes.pl or
      • in writing to the following address: Radzikowskiego 106a/64, 31-315 Kraków.
   3. The declaration of withdrawal may be made according to the model - Download sample form. The use of a specimen is not obligatory. The seller shall immediately send the customer an e-mail confirmation of receipt of the declaration of withdrawal.
   4. Then, within a further 14 days, the customer should return the returned Goods at their own expense to the postal address Radzikowskiego 106a/64, 31-315 Kraków.
   5. The vendor shall make a refund to the customer without delay, no later than within 14 days of receipt of the declaration of withdrawal:
      • the price of the Goods;
      • the cost of the original shipment of the Goods to the customer according to the cheapest usual method of delivery offered by the Shop.
   6. The Seller may refrain from refunding the payment until it has received the Goods back, or at least the customer has provided the Seller with proof of return of the Goods.
   7. We will refund the payment using the same means of payment used by the customer in the original transaction, unless the customer has expressly agreed otherwise.
   8. The Customer shall be liable for any diminution in the value of the returned Goods if, prior to the declaration of withdrawal, he or she has used the Goods in a manner other than that necessary to ascertain the nature, characteristics and functioning of the thing.
8. Chapter 8.Exceptions to the right of withdrawal from the contract of sale of Goods
   1. The right of withdrawal shall not apply to Contracts for the supply of Goods:
      1. non-refabricated, made to the consumer's /privileged trader's specifications or intended to meet the consumer's personalised needs (personalised goods);
      2. that are perishable or have a short shelf life (perishable goods);
      3. delivered in a sealed package if this package has been opened by the customer and the goods cannot be returned after the package has been opened for health or hygiene reasons (hygienically packaged goods);
      4. sound or visual recordings or computer programs supplied on a tangible medium (e.g. CD) in sealed packaging when the packaging is opened after delivery;
      5. which, after delivery, by their nature, become inseparable from other goods (e.g. building materials, if used);
      6. newspapers, periodicals or magazines, with the exception of a subscription contract (paper press);
      7. the price of which is dependent on fluctuations in the financial market over which the Seller has no control and which may occur before the end of the withdrawal period;
      8. alcoholic beverages, the price of which has been agreed upon at the conclusion of the sales contract, the delivery of which can only take place after 30 days and the value of which depends on fluctuations in the market over which the Seller has no control.
9. Chapter 9.Complaints
   1. The Seller is obliged to deliver the Goods to the customer in accordance with the Contract.
   2. Towards consumers and Privileged Entrepreneurs, the Seller shall be liable for the conformity of the Goods in accordance with the provisions of the Consumer Rights Act. Towards other customers, the Seller shall be liable according to the principles of the Civil Code.
   3. Complaints can be made:
      • in electronic form to: hello@jmpperfumes.pl
      • or in writing to the following address: Radzikowskiego 106a/64, 31-315 Krakow.
   4. The seller will consider the complaint in the form in which it was submitted (in writing or by e-mail) within 14 days of receipt of the complaint.
   5. In the event of dissatisfaction with the Seller's handling of the complaint, the consumer and the Privileged Entrepreneur may (in addition to the ordinary proceedings before the ordinary courts of law) also make use of out-of-court means of complaint handling and redress.
   6. For the above purpose you can:
      1. apply to the regional inspector of the Trade Inspection to initiate mediation proceedings for an amicable settlement of the dispute,
      2. seek the assistance of the county (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection,
      3. apply to a permanent amicable consumer court to resolve a contractual dispute.
   7. Additional information on out-of-court complaint and redress procedures can also be obtained from the website of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl/.
10. Chapter 10.Product reviews
    1. The Shop offers the possibility for the customer to add a product review (hereinafter „Opinions„).
    2. Opinions added by the customer should be legal in the sense of the Digital Services Act (DSA) and in accordance with good morals, which means that Opinions cannot be posted:
       • of an unlawful nature;
       • contrary to good morals, in particular: content that is offensive, pornographic, offensive to religious feelings, inciting racial, ethnic or religious hatred;
       • which infringe the rights of others, including in particular the property and personal rights of authors and the right to privacy;
       • containing content or graphics of a commercial or advertising nature relating to products other than those offered in the Shop.
    3. The vendor and/or the provider of the third-party customer satisfaction/customer feedback survey programme may moderate the Feedback, which means that Feedback that does not comply with the Terms and Conditions will not be published or may be deleted.
    4. In the event that an Opinion is blocked or deleted, the Vendor will inform the customer of this fact, stating its reasons. In such a case, the customer may lodge an appeal under the conditions described in section 10.5. of the Terms and Conditions.
    5. Appeals against decisions concerning the Opinions (hereinafter “Appeal”) may be lodged:
       • in electronic form to: hello@jmpperfumes.pl
       • or in writing to the following address: Radzikowskiego 106a/64, 31-315 Krakow.
       The Seller shall immediately confirm receipt of the Appeal in electronic form (if the person submitting the Appeal has made an e-mail address available to the Seller). The Seller shall consider the Appeal in the form in which it was submitted (in writing or by e-mail) within 14 days of receipt of the Appeal.
    6. Any visitor to the Shop shall have the opportunity to submit a notice (hereinafter referred to as a “Notice”) to the Seller if he/she believes that illegal content as defined by the Digital Services Act (DSA) or contrary to the Terms and Conditions has been posted on the Shop within the scope of the Opinions. Notices should be submitted electronically to: hello@jmpperfumes.pl.
    7. The Seller shall electronically acknowledge receipt of the Notice without delay. The Seller shall consider the Notification within 14 days of its receipt, giving reasons. The person who submitted the Notification may appeal against the Seller's decision considering the Notification according to the rules described in Chapter 10. section 5 of the Terms and Conditions.
    8. In the event of dissatisfaction with the way in which the Seller has resolved the Appeal, the person submitting the Appeal has the option of using the out-of-court dispute resolution methods referred to in the Digital Services Act (DSA).
    9. The Seller is not responsible for the Opinions posted on the Store by customers, provided that:
       • has no knowledge that the Opinion is illegal content;
       • shall promptly take appropriate action to remove or disable access to the illegal content when it obtains such knowledge or knowledge, in particular the Seller shall promptly process the Notices.
11. Chapter 11.Final provisions
    1. Polish law shall apply to Contracts concluded in the Shop. The Contract shall be concluded in the Polish language.
    2. Nothing in the Terms and Conditions excludes or in any way limits the rights of the consumer (and the Preferred Business) under the law.
    3. The Seller may amend the Terms and Conditions at any time, such amendments applying to orders placed after the publication of the new version of the Terms and Conditions, and in the case of (i) previously concluded digital or electronic service contracts and (ii) customers with an account in the shop - the customer will be notified of the change to the Terms and Conditions and the possibility of not accepting the new content.
    4. The regulations are effective as of 13-01-2026.

Account Terms and Conditions
in the shop JMP Artisan Perfumes

1. Chapter 1.General provisions, contact with the seller
   1. These account terms and conditions („Account Terms and Conditions”) sets out the terms and conditions for the use of a customer account („Account”) in the JMP Artisan Perfumes online shop („Shop”).
   2. These Account Terms and Conditions constitute the terms and conditions of the electronic service within the meaning of the Act on Provision of Electronic Services. The Account service is an additional and secondary service to the main activity of the Seller, i.e. offering the purchase of Goods to customers. The Account service is free of charge.
   3. The Account Regulations supplement the Store Regulations. To the extent not regulated in the Account Rules, the provisions of the Shop Rules shall apply to this service.
   4. The Seller's contact details for matters concerning the Account service are the same as for the Shop:
      Radzikowskiego 106a/64, 31-315 Kraków
      e-mail: hello@jmpperfumes.pl
      Tel: 724176775
2. Chapter 2.Technical requirements and features of the Account service
   1. The technical requirements for the use of the Account service are the same as for the use of the Shop and are indicated in Chapter 2. point 1 of the Shop Rules.
   2. By using an Account, the Shop customer has the option:
      1. save and store your personal data (including delivery address) in your Account, which enables you to make subsequent purchases from the Shop without having to complete the address form again,
      2. view your order history,
      3. to view the status of your order.
3. Chapter 3.Account service agreement, withdrawal from the agreement, cancellation of the Account
   1. The creation of an Account by the customer is tantamount to the conclusion of a contract for the provision of electronic services for an indefinite period of time. The customer may resign from having an Account at any time without giving any reason. To do so, the Customer must contact the Seller electronically at hello@jmpperfumes.pl. The Customer also has the statutory right to withdraw from the contract for the provision of the Account service within 14 days of its conclusion.
4. Chapter 4.Complaints
   1. Towards consumers and Privileged Entrepreneurs, the Seller shall be liable for the conformity of the Account service with the contract in accordance with the provisions of the Consumer Rights Act. Towards other customers, the Seller shall be liable according to the provisions of the Civil Code.
   2. Complaints regarding the Account service may be submitted to the Seller in accordance with the procedure provided for in Chapter 9. point 3-5 of the Rules and Regulations of the Store.
   3. In case of dissatisfaction with the way the Seller handles a complaint, there is also the possibility to use out-of-court complaint handling and claim procedure, in accordance with the procedure described in Chapter 9. point 6-7 of the Rules and Regulations of the Store.
5. Chapter 5.Personal data
   1. Full information about the processing of the personal data of the Shop's customers, including for the purposes of maintaining an Account, can be found in the Privacy Policy.
6. Chapter 6.Changes to the Account Terms and Conditions
   1. The Seller may amend these Account Terms and Conditions according to the rules set out in Chapter 11, point 3 of the Shop Rules. If the customer does not accept the new wording of the Account Terms and Conditions, he/she may terminate the agreement for the provision of the Account service (by contacting the Seller electronically for this purpose) with 14 days' notice.